SINGAPORE — Fourteen complaints have been filed so far against concert organiser LAMC Productions after pop-punk band All Time Low’s recent show in Singapore was prematurely cancelled, said the Consumers Association of Singapore (Case).
14 complaints filed against All Time Low concert organiser LAMC after band's show cut short, no refunds offered: Case SINGAPORE — Fourteen complaints have been filed so far against concert organiser LAMC Productions after pop-punk band All Time Low’s recent show in Singapore was prematurely cancelled, said the Consumers Association of Singapore .
All Time Low's Alex Gaskarth performing at the 2017 MTV Movie And TV Awards Festival in Los Angeles, California.The Consumers Association of Singapore has received 14 complaints so far after pop-punk band All Time Low cut short their show on May 5The company had said on Monday that it would not be offering refunds to ticket holdersSINGAPORE — Fourteen complaints have been filed so far against concert organiser LAMC Productions after pop-punk band All Time Low’s recent show in Singapore was cut short, said the Consumers Association of Singapore . Case president Melvin Yong told TODAY on Tuesday that customers were generally seeking refunds for their tickets, which some concergoers separately told TODAY they had paid over S$500 for. The American band stopped its show less than an hour into their concert at Fort Canning Park on Sunday night after lead singer Alex Gaskarth felt “increasingly ill” from food poisoning. In an Instagram post on Monday, LAMC said that the band “did their best” despite Gaskarth's condition worsening during the show. He was taken to the hospital after the concert and was discharged on Monday morning. “We apologise for the delay in clarifying the situation as it was a shock to us as well,” the concert organiser said in its post.The company added that there would be no refunds, though it would offer each ticket holder a S$30 promotion code that would be redeemable on any show it organises over the next year.While concertgoers said that they empathised with Gaskarth’s situation, many told TODAY that they were thoroughly upset at LAMC’s decision to offer ticket holders only a S$30 voucher instead of a refund. The voucher was cold comfort for these fans, some of whom had spent hundreds of dollars on ticket packages and concert merchandise. All concertgoers had to purchase a standard ticket priced at S$158. They could also opt to purchase different add-ons, including a S$30 commemorative ticket, a S$30 priority entry ticket, a S$200 VIP hospitality package, and a S$285 meet-and-greet opportunity with the band. Ms Jayne Tan, a 25-year-old engineer, was one such fan who had shelled out hundreds of dollars to see the band, whom she loved. She spent S$503 in total on a standard ticket, a commemorative ticket, priority entry to the show, and the meet-and-greet opportunity. This is on top of the costs the Malaysian had shelled out for her flights and hotel stay in Singapore. She added that her parents did not allow her to travel alone to attend the concert, which prompted her to fork out another S$503, so her friend could accompany her. Ms Tan told TODAY that she finds the organiser’s S$30 promotional code offer to be a “completely selfish move”. “Honestly if they said S$30 refund, it would’ve sounded better because the promo code is literally a marketing stunt, where people would have to spend more money just to get that S$30 back,” she said. Ms Nikki Akiffah, a 23-year-old preschool educator, added: “Hearing about the S$30 voucher infuriated me. I felt that it was not justified for the amount that everyone had to pay to attend this event.”Many were upset that the S$30 voucher could only be redeemed by spending more money on another show planned by LAMC — which they were not keen on, having been disappointed by the organiser this round. Concertgoers also said that offering a promotional voucher on their next ticket assumed that the organiser would bring in concerts that were to their liking, within the next year. Instead, ticket holders said an ideal outcome for them would be for the concert to be rescheduled, and for their existing tickets to grant them free or subsidised entry to the restaged show. Since Sunday, concertgoers said they have exhausted multiple avenues to resolve the matter — with some contacting ticketing agency Sistic to escalate the issue as they were unable to reach LAMC, while others filed complaints with Case. Responding to TODAY’s queries, the police also confirmed on Tuesday that at least one police report has been made in relation to the concert.By clicking subscribe, I agree for my personal data to be used to send me TODAY newsletters, promotional offers and for research and analysis.We know it's a hassle to switch browsers but we want your experience with TODAY to be fast, secure and the best it can possibly be.
Please follow us on Google to support usConcert Tickets Concert Refund Consumers Association Of Singapore
Singapore Latest News, Singapore Headlines
Similar News: You can also read news stories similar to this one that we have collected from other news sources.
CNA Explains: How were the sentences decided for duo convicted in billion-dollar money laundering case?The amount of criminal proceeds laundered is just one factor, says a lawyer.
Read more »
European Court of Human Rights Rules in Favor of Elderly Swiss Women in Climate CaseThe European Court of Human Rights (ECHR) has ruled in favor of a group of elderly Swiss women who argued that their government's inadequate efforts to combat climate change put them at risk of dying during heatwaves. This decision could set a precedent for how courts deal with climate litigation based on human rights infringements.
Read more »
In landmark case, top Europe court rules Switzerland's climate failures violated human rightsEurope's top rights court has ruled that Switzerland did not do enough to tackle climate change. It's the first time the European Court of Human Rights has ruled against a state on the issue.
Read more »
Swiss women win landmark climate case at Europe's top human rights courtSTRASBOURG, France: Europe's top human rights court ruled on Tuesday (Apr 9) that the Swiss government had violated the human rights of its citizens by failing to do enough to combat climate change, a decision that will set a precedent for future climate lawsuits.
Read more »
Open Verdict in Case of Infant Found Dead Under Nanny's CareA coroner's court in Singapore has ruled an open verdict in the case of a six-month-old boy who was found dead while under the care of his nanny. The cause of death remains unknown, and there is no evidence of foul play.
Read more »
Alleged Wake Up, Singapore admin charged with defamation over link to false account at KKHAriffin Iskandar Sha Ali Akbar's case will be heard in court again on May 24.
Read more »