Find out what it takes for ICA officers to keep an immigration juggernaut running, from enduring insults to seizing truckloads of contraband to preventing stampedes. CNA’s two-part series offers unprecedented access.
The Immigration and Checkpoints Authority had to clear more than 8,000 travellers per hour at Woodlands Checkpoint on the eve of National Day.SINGAPORE: They had gone through immigration at Woodlands Checkpoint , and nothing seemed amiss as the four travellers started walking along the pavement on the Causeway , towards Johor.
“I’m quite frustrated because we came here as fast as we could,” said Syamil at the scene. The ICA had already logged the men’s details, however, ready to question them if they attempt to re-enter Singapore. ICA officer Mohd Syamil Mohd Yusof is more than happy to finish a tiring shift if “at the end of the day, everyone is safe”.
Within that time, on one occasion when he was screening a lorry carrying packet drinks, he noticed something unusual: An area towards the front of the vehicle appeared lighter on the scan. Any lockdown affects other vehicles as traffic is brought to a standstill, which “makes us want to get this lockdown and escorting done as quickly as possible”, said Erica.
Traffic build-up can also arise from a breakdown on the Causeway. Even something as simple as passengers being too absorbed in their phones to notice it is their turn to verify their identity at the counter can cause delays. After he used his phone to arrange for a friend to collect his car, things escalated as he continued using the device in the holding room — a breach of the rules, and he had been reminded of this.When told to stop, he became increasingly agitated, coming nearer one of the officers and calling him “stupid”.
Causeway Immigration And Checkpoints Authority
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