Despite a worker shortage, 911 centers across the Denver metro say hope is on the horizon thanks to new recruits and improved hold times. via AmyWadas
DENVER — “We called 911, and we got put on hold,” said Denver resident Jeremy Hymes-Balsley, who tried to report a concerning situation several weeks ago. “There was a crazy dude busy screaming in the middle of Broadway, literally charging cars on his feet."“They called me back, and I went on the phone line for the non-emergency call. And nobody picked up on that one either,” he said.
“The residents of Denver aren’t going to see the impact of this class until this fall,” said Dameron.“We definitely care about the city of Denver and being able to provide the best service possible to make sure everybody is safe,” said Guillaume. “Even though our staffing hasn’t increased, our call times have greatly improved from last year until this year,” said Tina Buneta, director of Aurora 911. “We’re looking to technology. We’re exploring the role of AI in non-emergency situations. We’re looking at all of those types of new and innovative solutions that allow us to do more with less.”
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