The man was experiencing chest pain, was uncomfortable and had no food, a care agency boss says.
"How we as a company funded by local authority end up with the ultimate responsibility in that situation was very, very frustrating."
The incident prompted him to write to the Western Mail newspaper, where he described the NHS as "a failed system" and "a joke"."A&E is carnage, they're rushed off their feet," he said.He added: "There's a fear of destroying the myth that the NHS is fantastic and the best in the world... I think it needs a fundamental shake up."
"This results in a delay for these patients returning home, which, in turn, is affecting the overall flow of patients through our hospitals."Mr Williams, whose company provides supported living services to 17 people and employs 40 staff across five homes in Torfaen, said situations like this were leaving people working in his industry with the "horrendous decision" over whether taking a service user to A&E was in their best interest.
The Welsh government said: "We were sorry to learn about the patients' experiences and we are supporting the health board and partners in providing better outcomes for patients who need access to urgent and emergency care." Mr Williams said although there was a "lot of pleasure in helping somebody who's got a disability", until carers received better pay there would always be a problem with recruitment and retention in his industry.
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