A Chicago sailor's exciting vacation plans to hit the open sea hit a snag when his flight was canceled. Finger-pointing only furthered his frustration.
Morning Insider Lauren Victory learned his bungled booking isn't unique, and shared how the company involved is trying to right the ship.
Travelocity's parent company, Expedia, told him to contact the airline for his money, but when he did, he said they told him,"your flight is intact. We expect you to fly."Travelocity customer service representatives were apparently baffled, too. A spokesperson said the company is using that feedback, pointing to new"self-service" tools like one-click cancel and virtual agents.The unimpressed sailor eventually shipped off to port using a different booking website, but he fought Travelocity for a refund for months.
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