AI 'digital workers' are cutting tasks that used to take a month down to 10 minutes in New Mexico. Employees love it.
as we know them? New Mexico's experience might point the way after it's already used AI for years — turning one process that used to take up to a month into a 10-minute task.
Here's how it used to work: Workers at hospitals would enroll qualified newborns into Medicaid. They would slog through paperwork to do so, physically filling out forms, and then mailing or faxing them over to New Mexico administrators. Then state caseworkers would painstakingly enter the information into a database. The process could take up to a month.: Working with vendors including IBM and SS&C Blue Prism, the state automated the process.
And it's just one of several tasks now performed by some 30"digital workers" the state now uses. Together, the bots and automation are expected to save more than 100,000 human worker hours each year, the New Mexico Human Services Department told Insider.
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