A total of 168 inbound and outbound Southwest flights at San Diego International Airport were canceled by Wednesday afternoon.
SAN DIEGO – Thousands of passengers and their luggage remained in limbo Wednesday in Southern California and across the nation as Southwest Airlines continued to scrub the majority of its flights as it worked to recover from a failure in its scheduling systems combined with a devastating winter storm.
That led to mass cancellations of flights in Southern California and beyond, leaving many passengers stranded, unable to reach their destinations and often unable to even locate their checked luggage. “With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable,” according to a Southwest statement. “We’re working with safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us.
“USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays and reports of lack of prompt customer service,” the department stated. “The department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”
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