When Ald. Brendan Reilly (42nd) asked to give the CTA a letter grade, Carter refused.
on whom the CTA is spending a huge chunk of money. Carter said the CTA is measuring the security guards' performance, and auditors watch them every day.Ald. Brendan Reilly asked Carter about the number of people living on the transit system. No plan to address this was specified.
But Carter did not address concerns about disengaged private security guards, later only reiterating that the guards are meant to be"eyes and ears" to assist police. Carter said police themselves are also more visible, as per the instructions of Supt. David Brown. Ald. Harry Osterman suggested creating a pilot program to have"ambassadors" or someone in front of train stations and on trains as a positive, safe presence. This would not necessarily be like the security guards with dogs now patrolling.
Carter also noted creating a CTA police force would be costly, and take money away from other priorities. Carter also said the CTA is looking at how to improve the CTA security camera system. Carter said the CTA is actively working on its systems to make scheduling and tracking of buses more accurate. Carter said Clever Devices is the vendor that provides the Bus Tracker system and is working on"technological improvements" right now.Many aldermen asked Carter for better communication with City Council directly - explaining their offices are getting constant complaints related to transit.
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