The integrity of Alexa's privacy safeguards and compliance with privacy laws have come into question in recent months.
in early May asking the agency to investigate Amazon's digital assistant for kids over concerns that, through rampant data collection, the company was violating the Children's Online Privacy Protection Act.'s reporting did not ascertain the nationalities of anyone captured in the recordings, but consumer privacy groups have raised red flags over possible violations of U.S. law for recorded incidents involving U.S. consumers.
"The companies claim that recordings only start with the use of an alert word, but there's lots of evidence that's not correct," Rotenberg said of the broader digital assistant market."They seem to be routinely monitoring speech, which is not surprising if you're trying to catch an alert. But from our perspective this is classic unlawful surveillance."
In response to a request for comment, an Amazon spokesperson defended the company's process of human-based review of captured recordings to improve its speech recognition algorithms.Newsweek in a written statement."We have strict technical and operational safeguards in place to protect customer privacy, and have a zero tolerance policy for the abuse of our system. Data associates do not receive information that can identify customers, access to internal tools is highly controlled, and customers can delete voice recordings associated with their account at any time."
Amazon would not specifically address the allegations involving possible recordings of sex or sexual assault that were printed in
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