American Airlines is calling travelers to apologize for travel disruptions with miles
that the carrier says has forced it to cancel hundreds of flights and caused long delays.
Operations have been improving but the Fort Worth-based airline is calling customers hit with travel disruptions to apologize, an executive said Tuesday. "Certainly we've disappointed people," Kerry Philipovitch, American's senior vice president of customer experience, told reporters at an industry conference in Las Vegas.
American's customer service team is reaching out to travelers who have faced multiple disruptions, even if they're "minor inconveniences that they wouldn't necessarily call us about." The airline has given out compensation, generally American's Aadvantage frequent flyer miles.
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