The public recognizes the need for emotional support animals, polling shows. However, they want more controls on their presence in airline cabins.
Airline pilots and flight attendants responded furiously after an emotional support dog bit an American Airlines’ flight attendant July 22, requiring five stitches. The flight attendant union immediately called for “action in regards to setting standards for emotional support animals.” A large number of airline pilots, flight attendants and other concerned airline personnel echoed this sentiment.
It is not my belief that any airline pilot is saying that mental illness is not real, nor that emotional support animals , which provide comfort to the handler who may experience depression, social anxiety, PTSD, panic disorder, bipolar, etc., should be completely banned.
Public opinion on this topic is mixed. My research shows that about 78% of 1,200 Americans surveyed in an online study agree that mental illness requiring ESAs is real. Another 81% believe that ESAs should be allowed on commercial airplanes, while only 40% believe that airlines should be allowed to ban ESAs for safety reasons.
Many airlines seem to be taking the path of least resistance, although some are banning certain types of animals. Perhaps they are reluctant to fight current policies due to potential blowback on social media. However, they risk alienating their own pilots and flight crew if they don’t do something. What are your thoughts on how this problem might be resolved?
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