Apple has said it will no longer keep audio recordings of Siri interactions, following criticism for having humans listen to recordings of user interactions with voice assistants in a push to improve the product.
of human review. Google has agreed to stop transcribing voice recordings in the European Union amid a German investigation.The tech giants’ use of human reviewers has spurred examinations by lawmakers and regulators in the United States and Europe. Privacy advocates have expressed concern that the companies’ practices could violate users’ rights, particularly in cases in which devices begin recording unintentionally or without the user’s knowledge.
At Apple, less than 0.2% of Siri commands were analyzed, the company said. The recordings that were reviewed also don’t contain personally identifiable information and are stored for six months tied to a random identifier, not linked to a user’s Apple ID or phone number.
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