The latest American customer satisfaction study unsurprisingly ranks Apple ahead of Samsung and Google in the phone manufacturer category and surprisingly places AT&T above T-Mobile and Verizon in the carrier section.
, customer satisfaction is also an incredibly important measure of a company's status in both these markets.
, nearly 16,000 interviews were conducted with randomly selected customers across the nation between April 2022 and March 2023.
Leaving brands aside, it's interesting to note that people are a lot more pleased with what they're getting from their 5G-capable handsets than non-5G phones, which strongly suggests US 5G networks are maturing and making an increasingly noticeable real-world difference for more and more users.Ranked behind both of its arch-rivals last year,Verizon after jumping from an ACSI result of 72 to 75 points .
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