Forward this to someone who works in a call center. They may be able to help us clear it up.
Do you make decisions on where you spend your dollars -- or time -- based on the attitude of the person who answers the phone for a business? Ask Yadi certainly does.CLEVELAND, Ohio -- Do first impressions really count…over the phone?
Do you want to patronize a place where the person who you initially contact is aloof, rude, or treats you as if you are bothering them? I sure don’t. The same goes for a service provider, I will think twice about spending my money at a place where the welcome is cold, and I feel like I am bothering the person on the other end of the phone.
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