Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays.
A Southwest Airlines ground operations crew member waits to guide an arriving jet into a gate, Wednesday, Dec. 28, 2022, at Sky Harbor International Airport in Phoenix.
Federal regulators have vowed a rigorous review of what happened at Southwest, with all eyes on outdated crew-scheduling technology that left flight crews out of place after the storm hit, essentially shutting down almost all of the carrier's operations. They had no trouble Friday flying from Buffalo through Chicago to see their daughter and enjoy some warmer weather in Dallas for New Year’s.
“While weather can disrupt flight schedules, the thousands of cancellations by Southwest in recent days have not been because of the weather," Buttigieg wrote."Other airlines that experienced weather-related cancellations and delays due to the winter storm recovered relatively quickly, unlike Southwest."
Southwest's Robert Jordan said in an interview with ABC’s Good Morning America on Friday that after safety, there is no greater focus than reimbursing customers and getting them reunited with their luggage.
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