One doesn’t need to know sign language to understand what Michael Connolly feels about his colleagues’ efforts to break down the barriers posed by his deafness.
In this photo provided by Nissan on Thursday, Sept. 5, 2024, workers of Nissan's plants Paint Shop including John Johnson, foreground right and Michael Connolly, foreground, second left, pose for a photo at the plant, in Sunderland, England. –
The initiative grew out of a broader effort to improve efficiency at the Sunderland plant, which makes Qashqai and Juke sport utility vehicles. While Nissan took steps to overhaul training and increase the use of visual aids during briefings, the bumper-paint team decided to go a step further and learn sign language, said supervisor John Johnson.
“So as a team, we thought how can we knock that barrier down? And obviously sign language was the solution, or at least the start of an opportunity,’’ Johnson said. There are mountains of research showing that kindness in the workplace improves productivity as well as being good for the people with their noses to the grindstone, said Cary Cooper, a professor of organizational psychology and health at the Alliance Manchester Business School, University of Manchester.
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