The customer accidentally forked out $450 instead of $4.50 for a bowl of noodles via PayLah.
On why Khine decided to make a Facebook post before initiating the refund, she says: “I felt that I should take the initiative toreturning the money. Because otherwise, the customer might misunderstand and think that we are being quiet and keeping the money, even though we are already working to refund him [behind the scenes].”
It seems that the “elderly customer” hasn’t had the time to return to the stall, or has yet to realise his mistake. “I was hoping someone would notify the customer about what happened, as he might not have even noticed that the money had left and come back into his account . If he is unaware of this accident, he might face this problem again in future,” says Khine.
She adds: “He is about the same age as my father. My father also just learned how to use e-payments. He is happily using it everywhere, but sometimes he will also key in the amount wrongly. So far, it has been a few centslah, so we just let it be. But if my father made this same mistake, he might panic or be afraid to tell us.”Khine asserts that both customers and stallholders can do more to prevent such incidents from occurring.
She has also “informed her staff to take the time to check the NETS notification on [the stall’s device] to ensure it is correct and tallies with the order.”Xiao Mei Ban Mian HQ outlet is at Blk 892C, Woodlands Dr 50, S732892. Tel: 8189-0081. Open daily 9am – 8.45pm. More info via
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