'It was a picture of a man who, as far as I'm concerned, looks very little like me,' said the surprised customer after his fraud claim was denied by Bank of America despite photo evidence.
After denying his fraud claim, Bank of America sent its 'proof' the customer had made the withdrawl himself. But the photo looked nothing like him.Bank of America customer Kyle Fischer lives in Berkeley. Someone had withdrawn money from his account, so he reported it, figuring things would wrap up quickly.
"So a couple weeks went by, and I got a letter, a form letter from them saying, 'We're denying your fraud claim because you made this withdrawal,'" Fischer said. "If you want to see the proof that we have that you made the transaction, we will send it to you.""So a couple weeks go by, and they send me the picture of the person who's supposed to be me, and of course I was not surprised by what I received.
Which brings us back to Fischer. He said, "I'm very appreciative of what you're able to do, because you actually got access to a person. I could not do that, no matter what I tried." Fischer says he had not noticed his account had been ripped off twice. He believes the bank compared two photos of the same guy raiding his account at an ATM and thought it was him since he hadn't reported both withdrawals.7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area.
Please note the address uses the letter "O", not zeros. Be sure to include your full name, email, street address, and phone number.
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