The beauty chain also employed pressure sales tactics and made false discount claims.
false claims about the health benefits derived from its treatments, as well as the discounts it offered, the Competition and Consumer Commission of Singapore said on Thursday .
An investigation by CCCS found that the chain engaged in unfair practices between October 2017 to August 2022.Besides the false claims about its treatments, Salon One had claimed that there were price discounts for basic haircuts for members and non-members. However, these discounts never existed as they were discounted from prices that were never offered to consumers.
Investigations also found that some of the chain's outlets had pressured consumers to purchase certain services or products, even though the customers had declined or expressed no interest.REFERRED TO COMPETITION WATCHDOG Following the referral, further checks by CCCS found that four other Salon One outlets in Bukit Batok, Pasir Ris, Marine Parade and Bukit Panjang had engaged in similar conduct.In a separate Facebook post on Thursday, CASE President Melvin Yong said the association has received more than 130 complaints against Salon One since January 2017.
Salon One has also given an undertaking to CCCS to make sure its staff do not exert undue pressure on consumers to purchase their services or products. The competition watchdog added that it will initiate further investigations if any of the chain's outlets breaches the undertaking or engage in any other unfair practices.
She added that CCCS will ramp up efforts to educate suppliers on the practices that they should avoid to comply with fair trading laws.
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