Some rooms at Swiss Cottage had no hot water for a month, the report finds.
A care home that failed to report an allegation of abuse has again been rated "inadequate" by the Care Quality Commission ., said: "People were not always protected from abuse and improper treatment."
Inspectors found that many people's rooms had been without hot water for over a month and that some people could not reach their call bells.Gill Hodgson-Reilly, CQC deputy director of operations in the East of England, said: "We saw multiple people in the home weren't eating enough, but staff weren't making sure they received additional nutrition or that their food was appealing.
"Following the inspection, the local authority informed us they had still not received a referral. This meant the concern could not be independently reviewed," it said.Ms Hodgson-Reilly said: "We were deeply disappointed to find leaders hadn't acted on safety issues we'd raised to them repeatedly in previous inspections, and were still failing to provide good, personalised care.
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