British Airways said its flights were returning to normal after passengers had t...
LONDON - British Airways said its flights were returning to normal after passengers had to endure cancellations, delays and long queues at London airports as the airline suffered its third major computer failure in a little more than two years.
More than 60 flights to and from Heathrow and Gatwick were canceled and more than 100 were delayed, according to the departure boards at the two airports. The problems started when people tried to check in for the first flights of the day and lasted for about 12 hours. Stuart Jackson, a photography business manager, said he was stuck on a grounded plane at Heathrow and had missed his connecting flight, disrupting months of planning and wasting thousands of pounds.
Passengers wait in long queues at Heathrow Airport as IT problems caused flight delays in London, Britain, August 7, 2019 in this picture obtained from social media. Paul Trickett via REUTERSA little more than a year ago BA was forced to cancel flights at Heathrow, Europe’s biggest airport, after problems with a supplier’s IT system. And in May 2017 a massive computer system failure because of a power supply issue left 75,000 customers stranded.
The airline said it had moved to back-up manual systems for checking in passengers to keep some flights operating and offered customers the chance to rebook for another day.
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