Airlines say they have a policy to ensure kids sit with their parents on flights. So why do parents say they've been forced to pay extra to make it happen?
Toronto mom Emily Jackson doesn’t like to leave much to chance when travelling with her husband, Todd, and their two young boys. So, two years ago, when booking one of their manyto visit Todd’s family, she paid the usual extra $100, plus tax, per ticket to reserve four adjacent seats with extra leg room.
“I asked how a two-year-old child is supposed to manage … away from their caregiver,” she recalls. “They didn’t have an answer.” But here’s the kicker: Airlines are not required to move other passengers against their will if there are no volunteers. for the possibility she’d be sitting next to a stranger. “She had a million questions—will I be beside a man or lady, will they call your name if you can’t hear me,” says Stephanie. “Because of customer privacy, they wouldn’t even tell us who she would have been seated with. At least then we could have gone up to the person at the gate and introduced ourselves.”
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