SINGAPORE — The Ministry of Home Affairs (MHA) will require Carousell and Facebook to verify the identity of all their sellers if the number of scams reported on the respective platforms "does not drop significantly".
If the scam situation fails to improve, MHA will require Carousell and Facebook to apply user verification requirements on all sellers.SINGAPORE — The Ministry of Home Affairs will require Carousell and Facebook to verify the identity of all their sellers if the number of scams reported on the respective platforms"does not drop significantly".
Under this code, providers of these online services must implement systems, processes or measures to detect and act against scams, use"reasonable" verification measures to prevent fake accounts or bots, require strong login verification, and submit an annual report on the implementation of these measures.
The code shares the same requirements as the online communication code, with two additional stipulations. The online communication code, along with the code of practice for e-commerce services, will take effect on June 26, MHA said.Under the e-commerce code, MHA will prioritise the implementation of user verification requirements, which it assessed to be the"most critical to curb scams".
Between July 1 and Dec 31, MHA will"assess the effectiveness of Facebook’s measures to verify the identity of risky advertisers", it added. The threshold for ordering a takedown is lower for a particular category of criminal offences — scams and malicious cyber activities. The measures also allow the government"to require information to administer the Act and facilitate investigations and criminal proceedings".MHA said it would waive the requirement on payment protection mechanisms for now to allow services to prioritise implementing user verification, adding that it would reassess this in 2025.
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