Both e-commerce platforms were awarded the same rating last year.
Facebook Marketplace, Carousell get lowest anti-scam scores in new government e-commerce rating systemIn January, the Ministry of Home Affairs launched a national anti-scam campaign, encouraging members of the public to take three key actions - add, check and tell - to avoid e-commerce scams.
Consumers should look out for seller accounts that have their identities verified against government-issued documentation by the platforms and to use secured payment options for online purchases. Lazada, for instance, in December 2022 launched a buyer confirmation feature, which holds payment to the seller for a confirmation period.
Carousell has also launched its"certified" programme for second-hand luxury bags, mobile phones and cars.
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