Chili's CEO bought grills that can cook a medium steak in under 3 minutes — and says they could shave more than $5 million in losses from unhappy customers
Chili's Kitchen of the Future project includes new digitally-powered grills that cook proteins and seafood faster.The company quickly turned its attention to areas that can strengthen the overall business.
The project is called Kitchen of the Future, and it includes installing grills that have a clamshell-style griddle that can simultaneously cook proteins on both sides.The high-tech grills are programmed to cook burgers, steaks, chicken, and salmon with one-touch of a button. A well-done burger patty used to take 5 minutes to flip and cook manually. The new Garland grill cooks that same burger in about 2 minutes. A "pink" in the center burger takes even less time – about 50 seconds.
"This is a big, big win here," Foss said."If I'm a brand new team member and I have limited experience in working in a kitchen, [the old] equipment is probably the most intimidating we had before. Now it's the easiest." Cooks would normally have to stand over a hot grill to cook a burger or steak, which requires flipping every 3 or so minutes, depending on how the guest wants the meat prepared, Foss said.
Not only is Chili's saving money, but guests are more satisfied as getting food cooked incorrectly is"a really bad experience for the guests," Hochman said."Have you changed chefs?" one customer asked a general manager. Quesadillas, one of the chain's most popular items, can be cooked faster in a new TurboChef oven.It replaces a conveyor belt oven. The TurboChef oven is programmed to cook multiple food items such as quesadillas, pizzas, and ribs. ...
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