Google and Microsoft think chatbots that can converse like humans are the future of web search. But the human workers who make sure they don't screw up are treated as disposable.
. Raters often make as little as $14 an hour — less than the $15 that Google promises contractors. Stackhouse has a serious heart condition requiring medical management, but his employer, Appen — whose sole client is Google — caps his hours at 26 per week, keeping him part-time, and ineligible for benefits. This is standard policy for thousands of raters.Wildly profitable tech companies are citing an as-yet notional recession to make deep workforce cuts. They may have another agenda.
While Google and Microsoft want you to forget that they exist, for the workers, forgetting doesn’t come so easily. There are as many as 5,000 raters like Stackhouse working at Appen, and thousands more at other subsidiaries rating data for other parts of Google’s, Microsoft’s and Meta’s business.“We’re not asking for a whole lot, just fair pay and to work remotely,” Katie Marschher says, “just to be acknowledged as human beings, not just numbers on a spreadsheet.” Marschher is currently on strike from a similar job with Cognizant, a contractor whose workforce does quality control for YouTube.
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