'What are the response times like for people using the Chatbot system for a real matter of concern and not just a council query?'
Concerns have been raised over the use of artificial intelligence at Lisburn and Castlereagh Council.
Waste services is the first department to be automated by the new online 'Chatbot' system which is an artificial intelligence that mimics human conversation through text. READ MORE: Hillsborough Castle British citizenship ceremonies to return. "We are making sure we get value for money. There are also more plans for Chatbots to be used in planning services as well."
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