Airbnb CEO Brian Chesky apologized to travel hosts upset by the company's cancellation refund policy and lays out a relief plan.
In Monday's message, Chesky said the cancellation policy update was"not a business decision but was based on protecting the public health" by eliminating financial pressure to travel at a time when such movement could hasten spread of coronavirus.
Chesky praised Airbnb hosts in France and Italy for making the world"a kinder place" by offering to provide housing for COVID-19 frontline responders. The company subsequently announced it would offerVrbo plans to ban rental owners who dismiss severity of coronavirus threat to travelers Chesky addressed other concerns Airbnb heard during their listening sessions, including hosts' desire to prevent guests from bringing
"If Airbnb truly believed in this change of policy and wants to help out all the folks in the world, that is fine, but they need to do it with their money, not other people's money," Fuller told USA TODAY. "Will I personally be OK? Probably yes. Will my staff of 100 people who are mostly working-class folks be OK, maybe, but if they are, it will be because of decisions and sacrifices by me and my family made in spite of the Airbnb theft," Fuller said.
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