The retailer has reportedly intensified membership checks at self-checkout lines recently.
that has sparked significant discussion, a customer wrote that a Costco employee accused her of using someone else's card and refused to believe her identity even after presenting both her card and driver's license. The customer noted that she had made a couple of minor changes to her appearance since getting her membership photo taken, like dying her hair and growing it longer, but said the changes weren't drastic enough to make her unrecognizable.to the post.
Though Costco seems to have intensified its crackdown against suspected fraud at self-checkout lines in recent weeks, strict membership enforcement methods are nothing new at the chain. Prior to the recent spate of complaints, being escorted out of warehouses or having accounts flagged for fraud after trying to purchase items using their parent's cards.
Costco did not immediately respond to our request for comment on the recent complaints about membership checks.Zoe Strozewski is a News Writer for Eat This, Not That! A Chicago native who now lives in New Jersey, she graduated from Kean University in 2020 with a bachelor’s degree in journalism.
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