To be able to implement technologies like automation, analytics, or artificial intelligence, having accurate and accessible digital data is crucial.
It is important for delivery companies to unlock real-time data to make their operations more efficient and create a better customer experience.
In the end, it’s not only the customers voicing their demands. As driver shortages and fluctuation continue to hem the industry, transportation companies need solutions that make onboarding new drivers faster and support existing drivers with an improved delivery experience. If drivers are not provided with adequate solutions, they tend to search for tools themselves. Google Maps is a common workaround for drivers in last-mile delivery, and new apps are entering the market.
Data sovereignty is an important topic in the package delivery industry. If drivers choose their tools individually, the company loses control of sensitive data. By retaining their data for their own use, logistics companies will tee themselves up to leverage machine learning and AI for further process optimization.
These tips should embolden last-mile logistics providers to tackle the daunting-sounding task of driving digitalization—because the last-mile delivery space is changing fast.
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