“We never got to see her again. That was it, and not being able to say goodbye to her was brutal.' Joan, who asked that her last name not be used, says her mom spent 6 days in the hospital, before dying of respiratory problems linked to COVID-19.
lists for every person in your family and deciding who will be your family’s point of contact if one is needed.
She says phone and video chats are becoming a critical tool for nurses working to come up with ways to communicate with families amid this crisis. “We call this a virtual visitor,” says Nicks, the emergency room doctor. “You aren’t present, but you can see me and I can see you and we can have a conversation.”
“I wish we had thought to send her cellphone, but when the ambulance came, she was in really bad shape and we didn’t stop to think it through,” Joan says. “If we had done that, I think there were so many times in the ER, and even early on in the ICU, when she could have called us more easily.”
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