A 70-year-old customer in Singapore, Mr. Yan, ordered bathroom doors online from Lazada but received a plastic camera keychain instead. This incident follows another report of a customer receiving empty envelopes instead of two printers. Lazada stated that they take such violations seriously and may take action against the seller's account.
Two years ago, Mr Yan ordered doors for his bathrooms through an e-commerce site. He recalled a contractor paying him a visit after his order to take measurements.The 70-year-old on Jan 9 ordered two bi-fold doors on Lazada .
His order arrived but instead of doors for his bathrooms, Mr Yan received a plastic keychain in the shape of a camera. "I thought I'd change the toilet door for the New Year, but this is what happened," he told Shin Min Daily News, adding that he has filed a complaint with Lazada and demanding a refund from the merchant.Another customer told the Chinese daily that she had ordered two printers but received an envelope for each of the printer she had paid for.She eventually received a refund after she returned the envelopes without opening and filed a complaint.
Depending on the severity of the violation, Lazada may take measures such as blocking products listed under the account, restricting the account, and withholding or confiscating the proceeds from the seller's account.
Lazada E-Commerce Fraud Refund Consumer Protection
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