US carrier Delta Air Lines is being skewered online after it downgraded, without even refunding, South Korean actor and K-pop star Hyeri from first class to economy. Hyeri, a member of the K-pop band Girl’s Day, described her experience in an Instagram post on Thursday as...
Delta issued a statement on Friday to explain that Hyeri was asked to give up her first-class seat because it had to switch to a smaller aircraft over safety concerns.
“Usually, in these instances, we ask if passengers would like to fly on the next flight in which first-class seats are available. If passengers choose to sit in economy, we refund the difference in price,” the airline said.Delta said the selection of customers who were moved from first class to economy seating was random, but it did not specify how many passengers were downgraded and why they were picked.
In a Reddit forum thread, Fearless-Cheshire remarked: “It’s messed up to not only downgrade her seat without letting her know beforehand until she got there. But to not even give a refund of the downgrade is wild.”In April 2020, a Korean-American woman sued Delta after she was allegedly removed from a first-class cabin due to overbooking.Get The New Paper on your phone with the free TNP app.
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