This AI-powered chatbot helps you avoid customer service.
from facial recognition searches. But this is the first time DoNotPay’s using an AI chatbot to interact with a representative in real time.
“For the past five years, we’ve mainly been using rules-based systems, and what I mean by that is templates,” Browder says in an interview with. “We’ve trained this AI to be like a robot lawyer for consumers, and I imagine that the disputes that we can handle have now gone up significantly because we can handle cases where you can respond rather than just sending one template.”
DoNotPay’s bot issues convincingly human-like answers throughout the entire interaction with Xfinity, save for a hiccup where the tool says “[insert email address]” instead of providing the customer’s actual email. Browder tellsthat DoNotPay will clean up some of its responses before it goes live — and make the bot sound less polite, as it’s pretty heavy on the “thank-yous.”
In this particular example, Browder notes that the AI “exaggerated the Internet outages, similar to how a customer would,” but that this isn’t something the chatbot will do once it becomes available to all users. “We won’t allow for exaggeration of facts in the final version,” Browder says. “But it will still be aggressive, citing laws and having an emotional appeal,” which is more than I can say for myself whenever I chat with a customer service representative.
DoNotPay’s bot is built on top of OpenAI’s GPT-3 API, the underlying toolset used by OpenAI’s ChatGPT chatbot that
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