An elderly woman in a wheelchair and her daughter were stranded on an aerobridge at Changi Airport Terminal 4 for 30 minutes.
The daughter, Instagram user @michele9966, shared that her 81-year-old mother was left 'traumatised' by the ordeal.
"Based on our initial investigation, a staff member from our ground handling agent did not conduct a thorough check prior to closing the doors of the arrival gate," the airline's spokesperson said. "We are reviewing procedures with our ground handling agent to ensure such incidents do not occur in the future."We deeply regret this oversight and apologise for the inconvenience caused to the passengers."Vietjet flight to Hanoi cancelled after nearly 5-hour delay: 'So much money wasted'
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