Contact tracers have warned that the government's test and trace scheme may be failing to contain the spread of coronavirus
One contact tracer said that of the last 10 people they had contacted"half were cases where English clearly was not their first language".
Contact tracers working for NHS Test and Trace raised concerns that escalating cases in this way risked missing opportunities to speak to people who would otherwise be hard to contact. It is not known if this case was ever resolved, but contact tracers said this kind of de-escalation was frequent and often took several days.
The message went on to say that"the translation service has been limited for team leader use only at the moment".The official documentation for staff has not been updated, said one contact tracer, who added:"For me it's not real until it's documented, and it doesn't exist at all for thousands of solo workers not on a Facebook group."
A leaked message from the contact tracers' Facebook group shows a team leader saying:"ALL TRANSLATION QUERIES please escalate to T1 for the time being… Call handlers must not translate themselves."
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