The refund request was because the eatery received an email from foodpanda that said the order had missing items however there was no photo or video proof from the customer to support the claim
SINGAPORE: The owners of a food business took to social media to air their disappointment when they were left with only $9.70 after receiving instructions from foodpanda to issue a refund on an order worth $84.60.It breaks our hearts to admit that running a F&B business is tougher than ever. The rising rental costs and high overheads have taken a toll on us. We put our hearts and souls into our work, but it seems like we’re barely survivinghas reached out to foodpanda for further comment.
Our staff worked diligently to prepare the food and double-checked everything before putting it on the collection table at 11:51 amThe foodpanda rider arrived at noon and took the order of milk tea and a packet that contained a few of the ban mee set meals, returning two minutes later to pick up two more packets with the other ban mee meals.
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