[SAN FRANCISCO] Facebook has paid hundreds of contractors to listen to and transcribe snippets of users' conversations, US media reported on Tuesday, amid heightened scrutiny of the social network's data collection practices. Read more at The Business Times.
Bloomberg said the contractors working on the project were"rattled" by listening to private audio whose origin wasn't disclosed and which sometimes contained vulgar content. The contractors also weren't told the reason why they were doing the transcribing, the news agency reported.
Amazon, Apple and Google - all companies offering voice assistants - have previously acknowledged collecting conversations for the purpose of improving their products. Apple and Google have in recent weeks said they've halted the practice, while Amazon gives users the option of blocking the collection of their voice by Alexa, the artificial intelligence driving their Echo voice assistant. Facebook, which just settled a record US$5 billion fine with the US Federal Trade Commission for misusing users' private data, has given differing responses to reports that it uses audio recordings to better target ads or make its pages more attractive. "You're talking about this conspiracy theory that gets passed around that we listen to what's going on on your microphone and use that for ads," Facebook CEO Mark Zuckerberg said in US Senate testimony last year.But the company later told lawmakers in writing that it does actually collect conversations if users have specifically allowed it to do so and are using certain audio features.
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