.NBCNewsBETTER: When it comes to feedback, the ability to give it is just as important as the ability to receive it. Here’s how to do it better — both at work and in your personal life.
Feedback is essential, but feedback delivered in the wrong way — in an uncaring or mean way in particular — is not helpful, Scott adds. “And it can do more harm than good.”
Using a consistent framework can help keep the feedback you’re giving constructive, non-threatening, and respectful, explains“It keeps you making generalizations about the person. It keeps you from playing amateur psychoanalyst. And it reduces the chances of you making evaluations of that person as an individual. You’re commenting on behavior,” he says.
While a framework like this one can help lower the volume when delivering unsavory feedback, it also helps ensure that you’re not lowering the volume too much, Scott adds. She calls it ruinous empathy — and says it’s one of the most common mistakes people make when it comes to giving feedback.
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