Goodbye, 3G: M1 first to retire 3G network by Aug 1; Singtel and StarHub to follow

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Goodbye, 3G: M1 first to retire 3G network by Aug 1; Singtel and StarHub to follow
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Once the network is shut down, those on 3G devices will no longer receive voice, messaging and data services.

Once the network is shut down, those still on 3G devices will no longer receive voice, messaging and data services.

Singtel and StarHub will give their remaining 3G subscribers more time to migrate, with plans to discontinue the network from November, said the Infocomm Media Development Authority in a statement on July 24. IMDA said fewer than 0.1 per cent of mobile subscribers here, or less than 9,000 lines as at June, are still on 3G, and added that its discontinuation will help telcos prioritise investments in 5G networks to support digital transformation plans for enterprises.

Network operators are required to provide a range of 4G and 5G service plans at different price points and mobile phone options to help 3G users make the switch, said IMDA, noting that the firms have provided dedicated assistance to vulnerable groups, such as senior subscribers, and the delivery of SIM cards to those with mobility issues.

M1 said all customers have subscribed to 4G or 5G networks as at July 24, although a small percentage still use 3G handsets and are urged to move to the latest networks. Customers who have received notifications about the 3G closure are advised to call 1688 to discuss their device options, said Ms Yip, who added that Singtel has reached out to customers, especially seniors and vulnerable groups, to help them navigate their new device and ensure they can continue to use essential apps for their daily activities.

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