SINGAPORE — Grab is making tweaks to how drivers are compensated in what the platform operator said will be a fairer system, adding that passenger fares will be unaffected.
Grab is making tweaks to how drivers are compensated in what it said will be a fairer system for driversThe move, to take effect Nov 14, is aimed at addressing a key area of feedback from drivers over picking up passengers from distant locations
In a statement on its website, Grab said it will be replacing its fixed commission approach for some of its transport services with a variable fee component. The new fare structure is being introduced amid a decline in overall customer satisfaction with taxi and private-hire services as the industry experienced a shortage of drivers.
However, drivers are currently awarded a flat S$3 fee for certain pick-ups located further than 3km from his current location. The service"fee" could also be negative in some cases, which means that the fare the driver gets is higher than that paid by the passenger. Grab will pay the difference.
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