SINGAPORE: Grab is making tweaks to how drivers are compensated in what the platform operator said will be a fairer system, adding that passenger fares will be unaffected.
The move, to take effect from Nov 14, is aimed at addressing one of the key areas of feedback from drivers over picking up passengers from distant locations.
“The new driver fare structure is applicable to all services except for GrabShare, Hire, Standard Taxi, GrabHitch and GrabCoach services,” it added. However, drivers are currently awarded a flat S$3 fee for certain pick-ups located further than 3km from his current location. This variable Grab service fee allows driver-partners to be fairly compensated for their effort to complete every booking without impacting passenger fares, it said.
TODAY understands that during the new driver fare structure pilots, the Grab service fee was observed to range between -10 per cent and 25 per cent.There will be no change to how passenger fares are calculated, according to Grab.
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