The Bintan hotel where a Singaporean guest was caught on video ranting at a staff member wants to share its side of the story. In response to a Stomp query, Mr Eric Saw, director of Doulos Phos The Ship Hotel, sent Stomp a letter on Friday (June 9). The letter is excerpted below with the name of the guest replaced...
The Bintan hotel where a Singaporean guest was caught on video ranting at a staff member wants to share its side of the story.
When our director was informed, he was concerned that the lady may go out of her cabin again, so we decided to check with Mask Crusader . We tried to explain that we were concerned for the elderly lady's safety as she had almost walked to the external staircase and may be at risk of falling, et cetera. .
We tried to explain that when she first left her cabin, her husband was asleep and did not know that she had walked out. Thus, we wanted to keep him informed so that he could perhaps speak with the elderly couple or something. But despite repeatedly asking him if he was related to the elderly lady, for some inexplicable reason he chose not to answer this question.
At the lobby, a shouting argument developed and he took out his mobile phone to video us. What was quite unacceptable was when he put his phone just inches away from our director's face when videoing - that was when our director brushed his hand away. It is rude and very intimidating to video an altercation at such close quarters. It also is provocative and an invasion of privacy.
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