How a laser focus on reducing employee turnover helped a pizza restaurant:
Nick Sarillo was dining out with his three children when the idea came to himto build a better model of the family restaurant. His father, Nick Sr., had owned a pizzeria in Carpentersville, Illinois, and Nick Jr. opened his first Nick’s Pizza & Pub not too far away, in Crystal Lake. He was seven years into running his 350-seat restaurant, known for hosting community fundraisers and thin-crust Chicago-style pizza, when what he calls his “lightbulb moment” took place.
Sarillo decided to focus on fostering a strong and cohesive company culture. Since he had worked in construction after high school without attending college, he decided that research was the best way for him to learn what he needed to know about business. He read up on Whole Foods Market and studied Starbucks founder Howard Schultz’s book,“I became a little bit obsessed,” he admits.
Sarillo thinks the renewed emphasis on employee experience had a great influence on employee turnover rates. In the restaurant industry, turnover is close to 100%, he notes, and at Nick’s Pizza & Pub, it had been around 60%. But within a year after the new training program was implemented that number plummeted to 25%. “People realized there’s something about this place that’s special,” he says.
MY FINAL REQUEST IS FOR EACH OF YOU TO COME TO NICK’S NOW AND TELL AS MANY PEOPLE AS POSSIBLE TO COME NOW!"
Singapore Latest News, Singapore Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
14 killed in Colombian plane crashFourteen people were killed in a plane crash in the Colombian province of Meta on Saturday, the country's aviation agency said.
Read more »
Alfred Zeien Headed Gillette During Its Growth Spurt of the 1990sObituary: In the 1990s, Gillette CEO Alfred Zeien poured money into production technology, including laser welding, while many other U.S. firms outsourced manufacturing
Read more »
RWE’s German carve-up looks better than E.ON’sA year after a 17 bln euro asset swap, the German utilities’ deal is in Brussels’ antitrust sights. It’s more an issue for E.ON, which may lose out if forced disposals erode hoped-for cost savings. RWE, meanwhile, seems to have chosen the right time to bulk up in renewables.
Read more »
Movement And Breathing Breaks Help Students Stay Focused On LearningGiving students a chance to exercise and move during the day will help them self-regulate during class time. With transitions, a simple mindfulness practice can help students calm down and prepare themselves to learn again. (KQED)
Read more »
Astronomer says aliens might zap black holes with lasers to travel the galaxyAstronomer says aliens might zap black holes with lasers to travel the galaxy. - NBCNewsMACH
Read more »
The Great Pepperoni Debate: Should It Lie Flat on Your Pizza Or Curl Up?Slices of pepperoni that ‘cup’ as they cook win new fans, especially on social media; ‘the way those little pools of grease glisten, it just enhances the appeal’
Read more »