How to Haggle With Your Hacker

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How to Haggle With Your Hacker
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“The attackers know that it’s better to get something instead of nothing.” Some are finding that hackers are willing to negotiate payment in ransomware attacks.

On a Monday morning about two years ago, Cynthia Pfeifer, an official for the village of Nashotah in southeast Wisconsin, went to work and found her files were locked by ransomware.

Hackers were demanding about $10,000 in bitcoin to decrypt the municipality’s data—a hefty sum for a district with a population of about 1,350. But it was November, the middle of the village’s budget and tax-collection season, so Ms. Pfeifer asked an IT consultant to try negotiating with the attacker.

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