The key is to distinguish between real versus pseudo-cues.
Dr. James is a leading ophthalmologist at a major medical clinic. Passionate about medicine, he wanted to hire someone to run the business operations of his practice. He carefully reviewed over 200 resumes and conducted background checks, finally deciding to hire Mike, a highly credentialed MBA who seemed to check off all the boxes Dr. James was looking for in the new hire.
“During the interview, I was wowed by Mike’s credentials and financial knowledge. He was supremely confident and came from a great school,” Dr. James told us after the fact. He then lamented, “I saw only one side of Mike, and completely missed the side we ended up seeing every day at the office.” First impressions can sometimes set dangerous traps that lead you straight to a disastrous hire. How can you get beyond superficial impressions and discover the substance in the 30 minutes or so you have with an interviewee?
In addition to learning from past hires, hire for the future. Our image of who fits often comes from the past, from the types of people who’ve successfully filled the role before. To avoid this trap, one executive created current and future scenarios that the company was facing and asked candidates how they would handle them.
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