United says using tablets saves about 10 minutes per flight.
The airline has been using iPads in-flight since 2011. Now, the FAA has approved them for use by ground technicians, too.United lead line technician Mansur Zia observes the exterior of the plane and uses the iPad to create service tickets and perform a digital maintenance release sign-off.It’s great that iPads can help pilots replace heavy paper flight plans and logbooks, but digitizing airplane maintenance could arguably be even more important.
If you’ve boarded a flight before, you might have noticed technicians on the ground checking around the plane for anything that could be a problem .At the end of their process, a lead technician would need to sign off on a physical Maintenance Release Document that confirms the completion of required service, inspections, and maintenance before the plane can depart. If there are any issues, a tech would have to go back to their base station to communicate with the crew and pilot.
Now, United can do all of that, including communications, on an iPad. “We were the first airline to receive approval from the FAA to digitize the MRD because we use Touch ID,” said United executive VP and chief customer officer Linda Jojo in a new marketing video. A technician signs off on a Maintenance Release Document using Touch ID on an iPad — a model that still has the button on the frontMansur Zia, a United lead line technician, is shown in the video creating an oil service ticket and using Touch ID to sign off on the plane, all on the airline’s internal United Tech app for iPad. “It expedites the MRD process by 10 minutes — that saves our customers 13 million minutes per year,” Zia said.
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