In the face of escalating complexities, organizations are increasingly relying on teams to tackle these intricate issues and drive pivotal organizational decisions. To extract maximum value from team dynamics, leaders must remain mindful of potential biases that may impact team dynamics and to actively steer and fine-tune team processes. Specifically, the authors urge leaders to address a decision-making bias they call the solution fixation trap, which emerges when a team rushes into discussing
possible solutions before fully understanding the problem at hand. The authors discuss the study that helped them uncover this bias, explain what the solution fixation trap looks like, and discuss what leaders can do to protect their teams from it.Have you ever found your team going back and forth to find a good solution to a problem and not making progress? Or maybe you’ve left a meeting feeling unsure about the chosen solution, wondering if your team overlooked important information.
One hundred and sixty-nine MBA students participated in this study. Forming 28 teams, participants took part in a learning simulation that involved a series of problem-solving tasks. We recorded audio and video of each team as they engaged with the simulation. Then, we transcribed team communications verbatim and assigned a code to each statement based on its function.
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