A hotel in Johor Bahru has apologised and offered a guest a full refund after a male staff member 'accidentally' opened her room door. In a now-deleted post to Facebook page Complaint Singapore on Nov 13, a woman from Singapore recounted 'numerous issues' she faced during her two-night stay at Hako Hotel Mount Austin with three other friends.
The hotel said investigations found that the staff had not stepped into the room.A hotel in Johor Bahru has apologised and offered a guest a full refund after a male staff member "accidentally" opened her room door.
The friend in question, surnamed Lin, told Shin Min Daily News that their group of four had stayed in two separate rooms from Nov 8 to 10. When questioned, the male employee reportedly said he had knocked on the door before entering the room. There was no response from Lin, so he thought the guest had checked out.
"We understand that a guest’s sense of privacy and security is paramount, and we are truly sorry for any discomfort or distress this situation may have caused," they said.
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