SINGAPORE - A small home-grown audio company beat major brand names such as Hyatt and Apple to top a ranking of Singapore's best customer service providers. Read more at straitstimes.com.
Statista senior analyst Jana Meusel noted that for a majority of the top brands, two factors were highly rated by customers.
"The results show that companies in Singapore were well prepared for the challenges that the pandemic brought," she said.For some top-ranked brands like Hyatt, the pandemic has given them valuable lessons, such as adapting customer-facing operations for the future. "This allows the hotel to better align its service with guest expectations, prepare for guest needs, and develop stronger connections with its guests," he said.More On This TopicThe ranking for Singapore's Best Customer Service 2022/2023 was based on the results of an anonymous online survey commissioned by The Straits Times in partnership with global data firm Statista.
Those who were polled comprised customers in Singapore who had made purchases, used services or gathered information about products or services in the past three years.
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